Your call will always be put through to the GP in the case of an emergency. GP’s in this practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will respond to your query.
Our practice nurses may be able to speak with you over the phone if your doctor is unavailable. The surgery does have an email address and website address if you are unable to make contact via the phone.
Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder or recall letter from time to time offering you preventative health services appropriate to your care or specific follow-up services.
Our practice utilised state reminder systems such as Breastscreen Queensland, Australian childhood immunisation register and Queensland Cervical Screening Program. If you do not wish to participate in this system, please let your doctor know.
Please be mindful of other patients while you are in the waiting area. It would be appreciated if the noise levels to a minimum. If you are feeling too unwell to wait in the waiting area, please let our reception staff know so that we can organise a more appropriate area for you to wait. If you believe you may be contagious please let our staff know so we can place you in a separate waiting area while you wait. It would be appreciated if your mobile phones are switched to silent while in the waiting area.