Zero Tolerance Policy
All our staff are trained and dedicated to serve you and you will be treated with courtesy and respect at all times. In return, we ask that you and anyone that you bring with you to the Practice treat our administrative and clinical staff with the same courtesy and respect.

We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviour towards our staff or other patients. We respectfully advise you that abuse and/or violence will not be tolerated.

Failure to disclose potential viral symptoms or COVID-19 exposure is also unacceptable. Should this occur, we will not be able to continue to see you. The physical and mental well-being of all of our staff is vital to the functioning of the practice.

If a patient or anyone a patient brings with them to the Practice, is abusive, aggressive or violent towards our staff and/or other patients the police will be called and will result in you being removed from our Practice list.

It is a policy of Brookwater General Practice that we require payment for appointments at the time of the appointment. Unfortunately, we will be in contact via registered post letter to inform you of a freeze on your ability to book appointments at the practice until all outstanding invoices are paid. At this point, there would have been multiple attempts to rectify this on our behalf unsuccessfully.  

We also know that some of our patients might be experiencing financial difficulties. If this is the case, please discuss this with the practice manager.