We are continuing to offer standard telehealth appointments at this current time. In most cases, the Doctor will be able to treat your health concerns via this consultation. Likewise, If the doctor determines that you will require an additional face-to-face consultation, the following processes will then apply.
CLOSE CONTACT EXPOSURE
If you have been asked to isolate or if you are a close contact of someone with COVID then please do not attend our practice. You will be able to access our telehealth appointments. If you are then assessed as needing a face to face appointment, our doctors will advise you on the options available. Your face to face appointment will also be charged an additional facility fee, this amount will be advised by reception upon booking as differs for adults and children (on top of our standard charges) to offset our increased PPE, room access, cleaning and staffing costs to manage these circumstances.
We require all patients over the age of 12 to wear a mask when in our practice. This is non-negotiable unless you hold a current and valid exemption which you are able to produce to staff upon request.
If you are unwell with any fever, respiratory, ear, nose, throat, or abdominal illness regardless of a negative RAT, then you are not to enter our premises and must notify the practice at the first opportunity.
Many things can be done via telehealth. If a physical examination is required a scheduled appointment will be offered to you by the practice in our Yellow Pathway Clinic. If you have been given a Yellow Pathway appointment proof of a negative RAT on the day of the appointment is a requirement. A declaration form will be emailed through prior and we request that the form is completed truthfully on the day of your appointment affirming a negative result. Your face to face appointment will also be charged an additional facility fee, this amount will be advised by reception upon booking as differs for adults and children (on top of our standard charges) to offset our increased PPE, room access, cleaning and staffing costs to manage these circumstances.
Unfortunately, we have had a number of patients fail to honestly disclose their health status regarding symptoms. Any attempt to deceive our staff or doctors will be met with an instant dismissal from our premises, removal of the patient and their dependents from our books and we have to right to choose to not see the patient or their dependents again. Additionally, as we continue in this volatile period we will not tolerate any abusive behaviour (see below)
ZERO TOLERANCE FOR ABUSIVE BEHAVIOUR
Unfortunately, recent circumstances have led to an increase in negative interactions between patients and our staff.
We highly value the work of our clinical and administrative staff, particularly under these sustained challenging circumstances and we aim to be polite, helpful and sensitive to our patient's needs and circumstances. We ask you to treat our staff with the same courtesy.
Abusive or threatening behaviour will not be tolerated and will result in patients being asked to leave the practice, with their records being transferred to a new practice nominated by the patient. This is non-negotiable.