Telephone Calls

In the event of an emergency, or urgent enquiry, and where an appointment is not readily available, patients will be put through to one of our nurses to discuss their concern. The nurse will assess and triage the issue and escalate it to a GP where clinically required.

During normal surgery hours, GPs may be contacted; however, if a GP is with another patient, a message will be taken and reception staff will advise when a response can be expected.

Our practice nurses may also be able to assist you over the phone if your doctor is unavailable. The practice can additionally be contacted via email or through our website should you be unable to make contact by telephone.

If you are experiencing a medical emergency outside of practice capacity or hours, please call 000 or attend the nearest emergency department.
 
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